How to Integrate Intercom with Twilio
- George Apostolov
How to Integrate Intercom with Twilio: step-by-step guide
Head over to the left-side panel and click 'Create'.
Choose 'Zaps' from the list of options.
After that, click the 'Trigger' tab to start the integration process.
Search for 'Intercom' and select it from the recommended matches.
Next, specify your preferred 'Trigger Event'.
Click 'Sign In' afterwards then log in to your Intercom account.
Subsequently, tap 'Authorize Access' to accept the terms and grant the necessary permissions.
Click 'Test Trigger' to run your input.
Choose the record you prefer to use, then click 'Continue With Selected Record'.
Following that, search for 'Twilio' and select it as the Action app.
Next, click the drop-down menu and pick the specific 'Action Event' you prefer to use.
Click 'Sign In' afterwards to continue.
Subsequently, provide the API credentials associated with your Twilio account and then click 'Yes, Continue to Twilio'.
One by one, fill out the input fields with the required information.
Once done, click 'Continue' to publish and enable the integration.
After completing these steps, your Intercom account will be integrated with Twilio.
Quick answer: To connect Intercom with Twilio, create a Zap and select Intercom as the trigger app, then choose a trigger event and sign in to authorize access. Test the trigger, select a record, choose Twilio as the action app, select an action event, sign in with your Twilio API credentials, fill out the required fields, and click Continue to enable the integration.
About this Intercom tutorial
Integrate Intercom with Twilio by setting up a Zap, authenticating both accounts, configuring your trigger and action events, and enabling the workflow. This guide shows how to integrate Intercom with Twilio in 16 steps, starting with "Head over to the left-side panel and click 'Create'" and finishing with "After completing these steps, your Intercom account will be integrated with Twilio". The interactive demo above is a click-through copy of the real Intercom interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Intercom with Twilio?
16 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Intercom data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Intercom and Twilio. Related guides: How to Integrate Intercom with Typeform, How to Integrate Intercom with Webflow and How to Integrate Intercom with WhatsApp. Last reviewed 05 Oct 2026.
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