How to Integrate Zendesk with Jira
How to Integrate Zendesk with Jira: step-by-step guide
Head over to the top menu bar, then click 'Apps'.
Select 'Explore More Apps' from the list of options.
Click the search bar afterwards and type 'Zendesk'.
Following that, find and select 'Zendesk Support For Jira' from the search results.
Tap 'Get App' at the top-right corner.
Subsequently, read the provided details regarding the integration and then click 'Get It Now' to continue.
Navigate to the bottom-left corner afterwards, then click the 'Configure' button inside the pop-up window.
On the Authentication tab, enter your Zendesk subdomain into the provided input field.
Tap 'Authenticate' afterwards.
Next, log into your personal Zendesk account to proceed.
Once done, read the terms and then click 'Allow' to grant the necessary permission.
After completing these steps, your Zendesk account will be integrated instantly with Jira.
Quick answer: To integrate Zendesk with Jira, search for Zendesk Support For Jira in Apps, install the app, and configure it by entering your subdomain on the Authentication tab, authenticating your account, and granting permission to complete the setup instantly.
About this Jira tutorial
Connect Zendesk to Jira by installing the integration app, authenticating your account details, and granting permissions to sync your workflow. This guide shows how to integrate Zendesk with Jira in 12 steps, starting with "Head over to the top menu bar, then click 'Apps'" and finishing with "After completing these steps, your Zendesk account will be integrated instantly with Jira". The interactive demo above is a click-through copy of the real Jira interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Zendesk with Jira?
12 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Jira data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Jira and Zendesk. Related guides: How to Integrate Zephyr with Jira, How to Integrate Zoho Desk with Jira and How to Link a Zendesk Ticket to a Jira Issue. Last reviewed 05 Oct 2026.
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