
lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostr navigation et dolore magna aliqua.


George Apostolov

John Doe

Mark Dinn

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a00b4243f01ed60a4e46d/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the top navigation bar, then click 'Zendesk Products'.</li>
 <li>Select 'Guide' from the list of available options.</li>
 <li>Click the section that contains the guides you want to read.</li>
 <li>Following that, browse the list of articles and select one.</li>
 <li>After completing these steps, the chosen article will be displayed instantly for viewing.</li>
</ol>

How to Access the Zendesk Knowledge Base

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a0161243f01ed60a4f294/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Click the 'Zendesk Products' icon on the top menu bar.</li>
 <li>Select 'Guide' from the list of options.</li>
 <li>Go to the top navigation bar afterwards, then click 'Guide Admin' to access the page settings.</li>
 <li>Following that, tap the 'Settings' icon on the left-side panel.</li>
 <li>Select 'Language Settings'.</li>
 <li>Replace the default Help Center Name with the page title you prefer to use. Simply enter it into the provided input field.</li>
 <li>Once done, click 'Save' at the top-right corner to finally apply the changes.</li>
</ol>

How to Add a Page Title to the Knowledge Base in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a01b5243f01ed60a4f8cf/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel and then click 'Views'.</li>
 <li>Select and open any ticket from the list.</li>
 <li>Head over to the left-side panel afterwards and click on the input field below 'Tags'.</li>
 <li>One by one, type the specific term or phrase you prefer to use as Tags.</li>
 <li>Once done, tap 'Add Tag' to save your entry.</li>
 <li>After completing these steps, the nominated tag will be stored and added to your usual algorithm.</li>
</ol>

How to Add a Tag in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a01dd243f01ed60a4fbdb/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Go to the left-side panel and then click 'View'.</li>
 <li>Following that, tap 'Manage Views'.</li>
 <li>On another tab, head over to the left-side panel and then click 'Workspaces'.</li>
 <li>Select 'Views' from the list of options under Agent Tools.</li>
 <li>Navigate to the main dashboard afterwards, then click 'Add View' at the top-right corner.</li>
 <li>Enter your preferred View name.</li>
 <li>Subsequently, write a short description for the new View.</li>
 <li>Tap the drop-down menu below 'Who Has Access' and then select one from the given options.</li>
 <li>Specify your preferred conditions afterwards. Simply click 'Add Conditions' and then select the specific measures you wish to implement.</li>
 <li>Once done, scroll down to the bottom section and click 'Save'.</li>
 <li>After completing these steps, a new Zendesk View will be created and added based on your inputs.</li>
</ol>

How to Add a View in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a01f6243f01ed60a4fde2/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the top-right corner and then click your 'Profile' icon.</li>
 <li>Select 'View Profile' afterwards.</li>
 <li>Subsequently, go to the left-side panel and click 'Manage in Admin Center'.</li>
 <li>On the Admin Center tab, Tap the 'People' icon on the left-side corner.</li>
 <li>Under the Team section, find and select 'Team Members'.</li>
 <li>Click 'Create Team Member' to register and add a new agent.</li>
 <li>Enter the name of the agent into the provided input field.</li>
 <li>After that, provide the agent's active email address.</li>
 <li>Once done, tap 'Next' to proceed.</li>
 <li>Click the drop-down menu below 'Support Role' and then select 'Agent' from the list of provided options.</li>
 <li>Finally, tap 'Save'.</li>
 <li>After completing these steps, a new agent account will be added to your team.</li>
</ol>

How to Add Agents in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a0209243f01ed60a4ff01/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'People'.</li>
 <li>Select 'Team Members' under the Team section.</li>
 <li>After that, click 'Create Team member' at the top-right corner.</li>
 <li>Enter the name of the new admin into the provided input field.</li>
 <li>Subsequently, type the admin's active email address.</li>
 <li>Tap 'Next' afterwards.</li>
 <li>Following that, click on the Support Role menu and select 'Admin'.</li>
 <li>Once done, click 'Save' to proceed.</li>
 <li>After completing these steps, the new admin will be added instantly to your Zendesk workspace.</li>
</ol>

How to Add an Admin to the Zendesk Workspace

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a020d243f01ed60a4ff48/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the left-side panel, click 'Views'.</li>
 <li>Tap 'Manage Views' at the bottom-left corner.</li>
 <li>On another tab, head over to the left-side panel once again and click the 'Workspaces' icon.</li>
 <li>Following that, tap 'Agent Interface' under the Agent Tools section.</li>
 <li>Find 'Signature' and then click the text box next to it.</li>
 <li>Right below the template code, type your desired Agent Signature.</li>
 <li>Once done, click 'Save' at the bottom-right corner to finally add your Agent Signature and apply the changes.</li>
</ol>

How to Add an Agent Signature in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a020f243f01ed60a4ff69/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Go to the top-right corner, then click the 'Zendesk Products' icon.</li>
 <li>Choose 'Guide' from the list of available options.</li>
 <li>On the Guide dashboard, click the 'Add' button at the top-left corner.</li>
 <li>Select 'Article' afterwards.</li>
 <li>Following that, go to the article text box and click the 'Pencil' icon next to 'Title'.</li>
 <li>Type the title of the article you wish to add.</li>
 <li>Next, enter the content of the article into the text field below the title bar.</li>
 <li>Once done, configure the provided 'Article Settings' on the right-side panel.</li>
 <li>Tap 'Save' afterwards.</li>
 <li>After completing these steps, the article will be added and saved for publication.</li>
</ol>

How to Add an Article to the Zendesk Help Center

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a023d243f01ed60a50304/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and then click 'Objects and Rules'.</li>
 <li>Scroll down to the Business Rules section and click 'Automations'.</li>
 <li>Following that, tap the 'Add Automation' button at the top-right corner.</li>
 <li>Write a unique title for the automation you're about to create.</li>
 <li>After that, go to the Conditions section and then select your preferred conditions from the provided drop-down menus.</li>
 <li>Next, access the Actions section below and choose your desired actions from the provided drop-down menus.</li>
 <li>Once done, click 'Create Automation' to proceed.</li>
 <li>After completing these steps, the automation will be created and enabled instantly.</li>
</ol>

How to Add Automation in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2d10a98365d086570715/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the top menu bar and click 'Zendesk Products'.</li>
 <li>Select 'Sell' from the list of options.</li>
 <li>On the Zendesk Sell dashboard, navigate to the left-side panel and click 'Contacts'.</li>
 <li>Click the 'Add' button at the top-left corner.</li>
 <li>Choose 'Contact: Person' afterwards.</li>
 <li>Provide the necessary information about the contact you want to add. </li>
 <li>Once done, click 'Save' to proceed.</li>
 <li>After completing these steps, the new contact will be added instantly to your list.</li>
</ol>

How to Add Contacts in Zendesk Sell

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2e44d673bd5aa8e6037a/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the bottom-left corner, then click 'Apply Macro'.</li>
 <li>Choose the specific macro you prefer to use and then tap the 'Preview' icon next to it.</li>
 <li>Check the ready-made message under the Public Reply tab and specify your desired Status Category afterwards. Once done, click 'Apply Macro' to proceed.</li>
 <li>Finally, click 'Submit as Pending'.</li>
 <li>After completing these steps, a new ticket containing the macro will be created and delivered to the intended recipient. </li>
</ol>

How to Add Macros in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2e7ed673bd5aa8e606d8/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Organizations'.</li>
 <li>Tap 'Add Organization' afterwards at the top-right corner.</li>
 <li>Enter the name of the organization you want to add.</li>
 <li>Subsequently, provide the domain you prefer to use in this organization.</li>
 <li>Once done, click 'Add'.</li>
 <li>After completing these steps, the new organization will be added instantly to your Zendesk workspace.</li>
</ol>

How to Add Organizations in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2f2bd673bd5aa8e61527/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Objects and Rules'.</li>
 <li>Scroll down to the Business Rules section and select 'Triggers'.</li>
 <li>Following that, click on the drop-down arrow next to 'Create Trigger' and then choose 'Create Category'.</li>
 <li>Assign a unique name to the category you wish to create and then enter it into the provided input field at the bottom section of the dashboard.</li>
 <li>Once done, click 'Create' to proceed.</li>
 <li>After completing these steps, the new trigger category will be added instantly.</li>
</ol>

How to Add Trigger Categories in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2f55d673bd5aa8e618a6/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Click on your 'Profile' icon at the top-right corner.</li>
 <li>Select 'View Profile' afterwards.</li>
 <li>Navigate to the main dashboard, then click 'Manage in Admin Center'.</li>
 <li>On the Admin Center tab, tap the 'Channels' icon on the left-side panel.</li>
 <li>Under Messaging and Social, click 'Messaging' to proceed.</li>
 <li>Tap the specific messaging channel you want to add to your website.</li>
 <li>Following that, configure the provided settings based on your preferences. Once done, scroll down and click 'Installation'.</li>
 <li>Click the 'Copy' icon below the embed code.</li>
 <li>Finally, click 'Save' and then go to your website's backend to embed the Zendesk chat code.</li>
</ol>

How to Add Zendesk Chat to Your Website

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2f90d673bd5aa8e61de3/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel and click 'Views'.</li>
 <li>Click on the specific Views category assigned to hold all your Zendesk tickets in one place.</li>
 <li>Following that, navigate to the main dashboard and tick the 'Select All' checkbox above the ticket list.</li>
 <li>Tap 'Edit' afterwards.</li>
 <li>On the dialog box, click on the Assignee drop-down menu.</li>
 <li>Choose the specific agent to whom you wish to assign all the tickets.</li>
 <li>Once done, click 'Submit' to proceed.</li>
 <li>After completing these steps, all your Zendesk tickets will be assigned to the selected agent.</li>
</ol>

How to Assign All Zendesk Tickets to a Specific Agent

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2f99d673bd5aa8e61edf/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center's main dashboard, find and click 'Object and Rules'.</li>
 <li>Scroll down to the Business Rules section and click 'Triggers'.</li>
 <li>After that, click the 'Add Action' button under the Actions section.</li>
 <li>Click on the first drop-down menu, then select 'Assignee'.</li>
 <li>On the second drop-down menu, tap 'Ticket' and then select the agent to whom you prefer to auto-assign the tickets.</li>
 <li>Finally, click 'Save' to apply the changes and enable the ticket's auto-assignment.</li>
</ol>

How to Auto Assign Tickets in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2fa9d673bd5aa8e62193/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>From your 'Zapier' dashboard, select 'Zap'.</li>
 <li>Click on the 'Trigger' field to select the event.</li>
 <li>Search and select 'Zendesk' as your trigger app.</li>
 <li>Select a trigger event.</li>
 <li>Connect your Zendesk account.</li>
 <li>Choose the tag you want to use and click 'Continue'.</li>
 <li>Click 'Test trigger'.</li>
 <li>Search and select 'Linear' as the action app.</li>
 <li>Select an action event.</li>
 <li>Connect your Linear account.</li>
 <li>Configure the action details and click 'Continue'.</li>
 <li>Select 'Test step'.</li>
 <li>Once the test is successful, click 'Publish'.</li>
</ol>

How to Automate Linear Updates from Zendesk Tickets Through Zapier

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2fe1d673bd5aa8e62770/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Customers'.</li>
 <li>Browse the list of customers on the main dashboard and select the user you wish to block.</li>
 <li>Tap the drop-down arrow next to the 'New Ticket' button.</li>
 <li>Choose 'Suspend Access' afterwards.</li>
 <li>After completing these steps, the selected customer will be blocked and suspended from sending tickets and emails to your channel.</li>
</ol>

How to Block a User on Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a2fe8d673bd5aa8e627df/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and click 'People'.</li>
 <li>Select 'End Users' from the list of options under Configuration.</li>
 <li>Enter the sender's email address into the 'Blocklist' input field.</li>
 <li>Once done, scroll down to the bottom section of the page and then click 'Save Tab'.</li>
 <li>After completing these steps, emails from the blocklisted email addresses will be suspended.</li>
</ol>

How to Block Emails in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3039d673bd5aa8e62d1f/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then click 'Views'.</li>
 <li>After that, select the tickets you want to assign to the agent. Simply click the tickbox next to them.</li>
 <li>Tap 'Edit' afterwards to proceed.</li>
 <li>Next, click on the 'Assignee' drop-down menu.</li>
 <li>Under the Support category, select the agent to whom you prefer to assign the selected tickets.</li>
 <li>Finally, click 'Submit' to apply the changes and enable the new assignment.</li>
</ol>

How to Bulk Assign Tickets in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a303dd673bd5aa8e62da2/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then tap 'Views'.</li>
 <li>Select all the spam tickets from the list.</li>
 <li>Once done, click 'Mark As Spam'.</li>
 <li>Click 'Mark As Spam' again to confirm your request.</li>
 <li>After completing these steps, the selected tickets will be marked as spam and deleted right away.</li>
</ol>

How to Bulk Delete Spam Tickets in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a30a6d673bd5aa8e63652/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'People'.</li>
 <li>Select 'Team Members' under the Team section.</li>
 <li>Browse the list on the main dashboard, then choose the specific agent with the name you wish to edit.</li>
 <li>Tap 'Account' to access the settings.</li>
 <li>Following that, click the 'Name' input field and change the default name.</li>
 <li>Once done, click 'Save' to apply the changes.</li>
 <li>After completing these steps, the name of the selected agent will be updated instantly.</li>
</ol>

How to Change an Agent's Name in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3236ab56e05a00fd5d13/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and click 'Account'.</li>
 <li>Select 'Contacts' under the Billing section.</li>
 <li>Navigate to the main dashboard afterwards and click on the 'Account Owner' drop-down menu.</li>
 <li>Browse the list, then choose the specific Admin you want to assign as the new Account Owner.</li>
 <li>Following that, tap 'Save' to proceed.</li>
 <li>Click 'Change Owner' to confirm your request.</li>
 <li>After completing these steps, an invitation will be sent immediately to the new Account Owner.</li>
</ol>

How to Change the Account Owner in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3274ab56e05a00fd6162/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Channels'.</li>
 <li>Select 'Messaging' under Messaging and Social.</li>
 <li>Browse the list of the available Messaging channels and choose the web chat widget you wish to edit.</li>
 <li>Click the 'Style' tab afterwards.</li>
 <li>Scroll down to the Frame section and configure the color settings based on your preference.</li>
 <li>Following that, calibrate the Launcher settings and make your preferred changes.</li>
 <li>Once done, tap 'Save' to proceed.</li>
 <li>After completing these steps, the theme settings in your Zendesk Chat widget will be changed according to your inputs.</li>
</ol>

How to Change the Theme in the Zendesk Chat Widget

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a32f4ab56e05a00fd6c1b/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, navigate to the left-side panel and then click 'Objects and Rules'.</li>
 <li>Scroll down to the Business Rules section, then select 'Triggers'.</li>
 <li>Access the main dashboard afterwards and click 'Create Trigger' at the top-right corner.</li>
 <li>Assign your preferred 'Trigger Name'.</li>
 <li>Subsequently, write a short description for the trigger and select a specific category you prefer to use.</li>
 <li>Scroll down to the Conditions section and click 'Add Condition' to set up the trigger.</li>
 <li>In the first drop-down menu, select 'Status Category' under Ticket.</li>
 <li>Choose 'Less Than' in the next.</li>
 <li>Finally, select 'Closed'.</li>
 <li>Once again, click the 'Add Condition' below the first trigger.</li>
 <li>In the first drop-down menu, select 'Tags' under Ticket.</li>
 <li>Choose 'Contains At Least One of the Following' in the next.</li>
 <li>Finally, type in the specific tag you want to use for this trigger.</li>
 <li>After that, go to the Actions section and then click 'Add Action'.</li>
 <li>In the first drop-down menu, select 'Remove Tags' under Ticket.</li>
 <li>Type in the nominated tag in the next.</li>
 <li>Subsequently, click 'Add Action' below the first action.</li>
 <li>In the first drop-down menu, select 'Status Category' under Ticket.</li>
 <li>Choose 'Closed' in the next.</li>
 <li>Once done, tap 'Create' to proceed.</li>
 <li>After completing these steps, the new trigger will be saved and enabled. To close a ticket, all you have to do is add the nominated tag to the ticket you want to close.</li>
</ol>

How to Close a Ticket in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a358eab56e05a00fd9f3c/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Go to your Zendesk account and find the gear icon in the left sidebar.</li>
 <li>In the settings page, find Apps and integrations.</li>
 <li>Look for Zendesk Support apps under Apps.</li>
 <li>Now, click on the Marketplace button on the top right.</li>
 <li>Search for Salesforce and click on it.</li>
 <li>Hit Install.</li>
 <li>Select the account to install the app.</li>
 <li>Hit Install.</li>
 <li>You will find Salesforce under Currently Installed tab.</li>
</ol>

Zendesk salesforce integration

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3780ab56e05a00fdcf6c/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the main dashboard, hover your mouse cursor over the 'Add' button.</li>
 <li>Select 'Ticket' from the list of available options.</li>
 <li>After that, tap the drop-down menu below 'Requester' and choose the intended receiver.</li>
 <li>Under 'Assignee', select the agent to whom you wish to assign the new ticket.</li>
 <li>Configure the other ticket settings afterwards based on your preferences.</li>
 <li>Following that, enter your desired ticket subject into the provided input field.</li>
 <li>Subsequently, specify your preferred access type.</li>
 <li>Click on the text box right below the access settings and type your message afterwards.</li>
 <li>Once done, click 'Submit As New' to proceed.</li>
 <li>After completing these steps, the new ticket will be created and delivered instantly to the intended recipient.</li>
</ol>

How to Create a New Ticket in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3806ab56e05a00fddc9e/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and click 'Objects and Rules'.</li>
 <li>Select 'Triggers' under Business Rules.</li>
 <li>After that, click 'Create Trigger' at the top-right corner.</li>
 <li>Assign a unique 'Trigger Name' for the rule you want to create.</li>
 <li>Subsequently, enter a short description into the provided input field.</li>
 <li>Specify your preferred 'Trigger Category' afterwards.</li>
 <li>To set up the trigger, tap 'Add Condition' and select your preferred conditions from the provided drop-down menu.</li>
 <li>Following that, click 'Add Action' and specify the corresponding action you wish to implement.</li>
 <li>Once done, click 'Create' to proceed.</li>
 <li>After completing these steps, the new trigger will be added and enabled to your Zendesk workspace.</li>
</ol>

How to Create a Rule on Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a38f8ab56e05a00fdf258/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the top menu bar, then click the 'Zendesk Products' icon.</li>
 <li>Select 'Sell' from the list of available options.</li>
 <li>After that, head over to the left-side panel and click 'Settings'.</li>
 <li>Choose 'Email Templates' under Customize.</li>
 <li>On the main dashboard, click 'Add Template' to proceed.</li>
 <li>Assign a unique template name afterwards.</li>
 <li>Next, add your preferred tags and configure the access settings afterwards.</li>
 <li>Enter your desired email subject into the provided input field.</li>
 <li>Following that, compose the body of the email.</li>
 <li>Once done, click 'Save' to add the new email template to your library.</li>
</ol>

How to Create an Email Template on Zendesk Sell

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<h2>Guide</h2>

<ol>
 <li>Under the Reports tab, click 'New Report' at the top-right corner.</li>
 <li>Select the specific dataset you prefer to use for the report and then click 'Start Report' afterwards.</li>
 <li>Configure the dataset settings based on your preferences. Simply click 'Add' to start the configuration.</li>
 <li>One by one, select the dataset values you want to include in the report. Once done, click 'Apply' to proceed.</li>
 <li>Finally, click the 'Save' button at the top-right corner and access your report afterwards from the main dashboard of Zendesk Explore.</li>
</ol>

How to Create Reports in Zendesk Explore

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<h2>Guide</h2>

<ol>
 <li>Click the 'Zendesk Products' icon on the top navigation bar.</li>
 <li>Select 'Guide' afterwards.</li>
 <li>Tap 'Guide Admin' at the top-right corner.</li>
 <li>Following that, navigate to the main dashboard and open the specific article you want to edit.</li>
 <li>Tap the 'Placement' panel at the left-side corner to access the article settings.</li>
 <li>Scroll down to the Labels section. Find the label you want to delete and click on the 'X' icon next to it.</li>
 <li>Once done, tap 'Update Settings' to apply the changes.</li>
 <li>After completing these steps, the label will be deleted instantly in the selected Zendesk article.</li>
</ol>

How to Delete a Label in Zendesk Articles

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<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Views'.</li>
 <li>Find the specific ticket you want to delete from the list and then tick the checkbox beside it.</li>
 <li>After that, click the 'Delete' button to proceed.</li>
 <li>Subsequently, tap 'Delete Ticket' to confirm your request.</li>
 <li>After completing these steps, the selected ticket will be deleted immediately.</li>
</ol>

How to Delete a Ticket in Zendesk

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<h2>Guide</h2>

<ol>
 <li>Click the 'Zendesk Products' button on the top navigation bar.</li>
 <li>Select 'Guide' from the list of available options.</li>
 <li>After that, head over to the top menu bar and then click 'Guide Admin'.</li>
 <li>One by one, select all the articles you want to delete. Simply tick the checkbox next to them.</li>
 <li>Once done, tap 'Article Settings' at the bottom section.</li>
 <li>Select 'Delete' afterwards.</li>
 <li>Finally, click 'Delete' once again to proceed with your request.</li>
</ol>

How to Delete Articles in the Zendesk Help Center

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Workspaces'.</li>
 <li>Select 'Macros' under Agent Tools.</li>
 <li>Click 'Create Macro' afterwards.</li>
 <li>Assign a unique name to the macro you're about to create.</li>
 <li>Subsequently, write a short description and configure the privacy settings afterwards.</li>
 <li>Following that, scroll down to the Actions section and click 'Add Action'.</li>
 <li>In the first drop-down menu, select 'Group'.</li>
 <li>After that, choose your preferred group of agents in the next.</li>
 <li>Once again, click the 'Add Action' button below the first setup.</li>
 <li>In the first drop-down menu, tap 'Priority'.</li>
 <li>Subsequently, select 'High' in the next.</li>
 <li>Once more click 'Add Action' to set up the third action.</li>
 <li>In the first drop-down menu, choose 'Status Category'.</li>
 <li>Following that, tap 'Open' in the next.</li>
 <li>Finally, click 'Create' to proceed.</li>
 <li>After completing these steps, the macro will be generated and activated instantly. Agents who wish to escalate a ticket can simply use this macro for such matters.</li>
</ol>

How to Escalate a Ticket in Zendesk

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<h2>Guide</h2>

<ol>
 <li>Head over to the top navigation bar and click 'Zendesk Products'.</li>
 <li>Select 'Explore' from the provided list of options.</li>
 <li>Under the Dashboard tab, browse the list of dashboards and choose Zendesk Talk afterwards.</li>
 <li>Following that, click the 'More' button on the top menu bar.</li>
 <li>Click 'Export'.</li>
 <li>Tick the checkbox beside your preferred file format.</li>
 <li>Finally, click 'Export' to proceed.</li>
</ol>

How to Export the Talk Dashboard in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3de1ab56e05a00fe5997/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then click 'Views'.</li>
 <li>Following that, select the specific category of tickets you want to export.</li>
 <li>Head over to the top-right corner afterwards and click 'Actions'.</li>
 <li>Choose 'Export as CSV' from the list of options.</li>
 <li>After completing these steps, the tickets will be exported instantly to your registered email address.</li>
</ol>

How to Export Zendesk Tickets as CSV

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a3ea2ab56e05a00fe676e/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Go to the left-side panel and click 'Views'.</li>
 <li>Select the specific ticket you want to forward to another user.</li>
 <li>After that, head over to the message box and then click 'CC'.</li>
 <li>Type the name or contact information of the selected user.</li>
 <li>Subsequently, write a reply informing the recipient that you're about to forward a ticket.</li>
 <li>Finally, click 'Submit' to proceed.</li>
 <li>After completing these steps, the selected Zendesk ticket will be forwarded instantly to the intended recipient.</li>
</ol>

How to Forward a Ticket in Zendesk

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Scroll down to the APIs section, then click 'Zendesk API'.</li>
 <li>Tap 'Add API Token' at the top-right corner.</li>
 <li>Write a unique description for the API token you're about to generate.</li>
 <li>After that, click 'Copy' to get the API token and temporarily store it for future use.</li>
 <li>Once done, click 'Save'. At this point, you can now paste the API token elsewhere to integrate your Zendesk account with another application.</li>
</ol>

How to Get a Zendesk API Token

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<h2>Guide</h2>

<ol>
 <li>On the Views tab, select the specific ticket containing the text you wish to hyperlink.</li>
 <li>Head over to the message box afterwards, then click the 'Add Link' button.</li>
 <li>Type or paste the specific URL you want to use as a hyperlink.</li>
 <li>Subsequently, enter a phrase or text where you wish to hyperlink the URL.</li>
 <li>Tap 'Add' afterwards to apply the changes and enable the hyperlink.</li>
 <li>After completing these steps, the hyperlink will be added immediately to the message.</li>
</ol>

How to Hyperlink Texts in Zendesk Tickets

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list under the Apps section.</li>
 <li>After that, tap 'Marketplace' at the top-right corner.</li>
 <li>Search for 8x8 and then select it from the provided results.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install' to proceed.</li>
 <li>Configure the installation settings accordingly and provide the necessary information to connect the two apps.</li>
 <li>Once done, click 'Install'.</li>
 <li>After completing these steps, your 8x8 account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate 8x8 with Zendesk

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<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel and then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>After that, tap 'Trigger' to start the integration process.</li>
 <li>Browse the list of integration options, then select 'ActiveCampaign' as the Trigger app.</li>
 <li>Subsequently, choose your preferred 'Trigger Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Following that, provide the required information associated with your ActiveCampaign account and then click 'Yes, Continue to ActiveCampaign'.</li>
 <li>Once done, set up the Trigger and click 'Test' afterwards.</li>
 <li>Next, search for 'Zendesk' and select it as the Action app.</li>
 <li>Click the drop-down menu and choose your preferred 'Action Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Fill out the input fields with the necessary information associated with your Zendesk account. Once completed, click 'Yes, Continue to Zendesk'.</li>
 <li>After that, provide the specific details needed to set up the action.</li>
 <li>Finally, click 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your ActiveCampaign account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate ActiveCampaign with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4060ab56e05a00fe8748/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Scroll down to the Apps section and click select 'Zendesk Support Apps' from the list of options.</li>
 <li>After that, tap 'Marketplace' at the top-right corner.</li>
 <li>Find and click 'Aircall for Support' from the list of available apps.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install'.</li>
 <li>Following that, configure the installation setting and provide the required information to connect the two apps.</li>
 <li>Once done, tap 'Install' to proceed.</li>
 <li>On Zendesk's main dashboard, go to the top navigation bar and click the 'Aircall' icon.</li>
 <li>Finally, log into your Aircall account and grant the necessary permission to finish the integration of your Aircall and Zendesk accounts.</li>
</ol>

How to Integrate Aircall with Zendesk

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<h2>Guide</h2>

<ol>
 <li>Go to the top-right corner, then click your 'Profile' icon.</li>
 <li>Tap 'Integrations' afterwards.</li>
 <li>After that, click 'Create New Account' to start the integration process.</li>
 <li>Browse the integration library and then select 'Zendesk'.</li>
 <li>After that, enter your Zendesk subdomain into the input field and then click 'Continue' to proceed.</li>
 <li>Click 'Allow' afterwards to grant necessary access and permission.</li>
 <li>After completing these steps, your Airtable account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Airtable with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a40d7ab56e05a00fe90d1/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Go to the 'Projects' menu and select the project you want to connect to Zendesk.</li>
 <li>Click the 'Customize' option.</li>
 <li>In the 'Add ' section, select 'Apps.'</li>
 <li>Search on ‘Zendesk’ and click on it to select.</li>
 <li></li>
 <li>Click 'Add to project.'</li>
 <li>By following these steps, you can integrate Asana with Zendesk, enabling seamless task management and collaboration across both platforms.</li>
</ol>

How to Integrate Asana with Zendesk

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>Tap 'Marketplace' afterwards at the top-right corner.</li>
 <li>Following that, search for 'Calendly' and then select 'Calendly Events For Support'.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain and then click 'Install' to continue.</li>
 <li>Subsequently, fill out the provided text fields with the necessary inputs.</li>
 <li>Once done, tap 'Install'.</li>
 <li>After completing these steps, your Calendly account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Calendly with Zendesk

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<h2>Guide</h2>

<ol>
 <li>On your Zendesk homepage, go to 'Apps and Integrations.'</li>
 <li>Under 'Apps,' click on 'Zendesk Support apps' to proceed.</li>
 <li>Go to 'Marketplace.'</li>
 <li>Search for 'Clickup' and click on it.</li>
 <li>Select 'Install.'</li>
 <li>Click the dropdown to select an account, then hit 'Install.'</li>
 <li>Select 'Install' to complete the integration.</li>
 <li>By integrating Zendesk with ClickUp, you can enhance productivity and ensure that support and project management are in sync.</li>
</ol>

How to Integrate ClickUp with Zendesk

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Scroll down to the Apps section, then select 'Zendesk Support Apps'.</li>
 <li>After that, tap 'Marketplace' at the top-right corner.</li>
 <li>Search for 'Dialpad' and select it from the provided results.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install' to proceed.</li>
 <li>Configure the installation settings accordingly and provide the required information. Once completed, click 'Install'.</li>
 <li>On Zendesk's main dashboard, go to the top navigation bar and click the 'Dialpad' icon.</li>
 <li>Finally, tap 'Login' and then sign in to your Dialpad account to finish and enable the integration.</li>
</ol>

How to Integrate Dialpad with Zendesk

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<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>After that, click 'Trigger' to start the integration process.</li>
 <li>Select 'Email Parser By Zapier' from the list under Popular Built-in Tools.</li>
 <li>Subsequently, choose your preferred 'Trigger Event'.</li>
 <li>Tap 'Sign In' and then log into your active Email Parser account.</li>
 <li>Next, click 'Authorize' to grant the necessary permission.</li>
 <li>Once done, click 'Test' to proceed.</li>
 <li>Navigate to the main dashboard, then click 'Action' afterwards.</li>
 <li>Browse the list of integration options and then select 'Zendesk' as the Action app.</li>
 <li>Next, click the drop-down menu and then choose your preferred 'Trigger Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Fill out the input fields with the required information associated with your Zendesk account. Once done, click 'Yes, Continue to Zendesk'.</li>
 <li>Provide the details needed to set up the Action accordingly.</li>
 <li>Finally, click 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Email Parser account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Email Parser with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4265ab56e05a00feb073/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, navigate to the left-side panel and then click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' under the Apps section.</li>
 <li>After that, tap 'Marketplace' at the top-right corner.</li>
 <li>Search for 'Gainsight' and select it from the provided results.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install' to continue.</li>
 <li>Subsequently. configure the installation settings accordingly to set up the connection between the two apps.</li>
 <li>Once done, click 'Install'.</li>
 <li>After completing these steps, your Gainsight account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Gainsight with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4290ab56e05a00feb3ff/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel and then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>Following that, tap 'Trigger' to start the integration process.</li>
 <li>Browse the list of integration options, then select 'Google Forms' as the Trigger tool.</li>
 <li>Subsequently, choose your preferred 'Trigger Event'.</li>
 <li>Tap 'Sign In' afterwards and then log into your Google account.</li>
 <li>Click 'Allow' to agree with the terms and grant the necessary permission.</li>
 <li>After that, provide the information needed to set up the trigger accordingly.</li>
 <li>Once done, tap 'Test' to proceed.</li>
 <li>Click 'Continue With Selected Record' afterwards.</li>
 <li>Find 'Zendesk' from the list of integration options, then select it as the Action tool.</li>
 <li>Following that, click the drop-down menu and choose your preferred 'Action Event'.</li>
 <li>Click 'Sign In' to continue.</li>
 <li>Fill out the input fields with the necessary information associated with your Zendesk account. Once done, click 'Yes, Continue to Zendesk'.</li>
 <li>Provide the required details to set up the Action accordingly.</li>
 <li>Finally, tap 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Google Forms will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Google Forms with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4349ab56e05a00febfcc/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to App Marketplace on the top right. (store icon)</li>
 <li>Search for "Zendesk" in the search bar and select it.</li>
 <li>Hit the Install app button to start the installation.</li>
 <li>You need to enter your Zendesk subdomain here.</li>
 <li>Copy your subdomain from your Zendesk account.</li>
 <li>Paste it here and hit the Authorize button below. </li>
 <li>Hit Allow to give Access to your Zendesk account.</li>
 <li>Hit Authorize.</li>
 <li>Choose your HubSpot Account</li>
 <li>Hit the Connect App to continue.</li>
 <li>You will receive a success message once the integration is successful.</li>
</ol>

Zendesk hubspot integration

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<h2>Guide</h2>

<ol>
 <li>Go to the left-side panel and click 'Settings'.</li>
 <li>Select 'Integrations' from the list of options.</li>
 <li>Subsequently, tap 'App Store' to proceed.</li>
 <li>Search for 'Zendesk' and then select the Zendesk app you want to integrate.</li>
 <li>After that, click 'Install Now'.</li>
 <li>Click 'Authorize Access' to accept the terms and grant the necessary permissions.</li>
 <li>Tap 'Go To Settings' afterwards to connect your accounts.</li>
 <li>Enter your Zendesk email address, API Token, and app name into their respective input fields. Once done, click 'Connect'.</li>
 <li>After completing these steps, your Intercom account will be integrated with Zendesk.</li>
</ol>

How to Integrate Intercom with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a43efab56e05a00fecd4c/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the bottom-left corner and click your 'Profile' icon.</li>
 <li>Select 'Integrations' from the list of options.</li>
 <li>Following that, tap 'Add Integration' to proceed.</li>
 <li>Search for 'Zendesk' afterwards and select it from the provided list of results.</li>
 <li>Provide the necessary connection details to set up the integration.</li>
 <li>Subsequently, configure the general settings.</li>
 <li>Once done, tap 'Complete Setup' to proceed.</li>
 <li>After completing these steps, your Klaviyo account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Klaviyo with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a43f8ab56e05a00fece06/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' under the Apps section.</li>
 <li>After that, click 'Marketplace' at the top-right corner.</li>
 <li>Search for 'Linear' and select it from the provided results.</li>
 <li>Following that, click 'Install' to proceed.</li>
 <li>Enter your Zendesk subdomain and then click 'Install'.</li>
 <li>Subsequently, configure the installation settings and then click 'Install' afterwards.</li>
 <li>On Zendesk's main dashboard, click go to the left-side panel and 'Views'.</li>
 <li>Select and open any ticket from the list.</li>
 <li>Head over to the right-side corner afterwards, then click the 'Apps' icon.</li>
 <li>Find and click 'Linear' from the list of apps.</li>
 <li>After that, tap 'Log In with Linear'.</li>
 <li>Sign in to your Linear account and then select the specific workspace you prefer to integrate.</li>
 <li>After completing these steps, your Linear account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Linear with Zendesk

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<h2>Guide</h2>

<ol>
 <li>Head over to the top menu bar, then click 'Monday Marketplace'.</li>
 <li>Search for 'Zendesk' and then select it from the provided results.</li>
 <li>After that, click 'Use App'.</li>
 <li>Specify the workspace and board you prefer to use for the integration, then tap 'Add App' to continue.</li>
 <li>Choose your preferred integration template and then click the 'Use Template' button.</li>
 <li>Subsequently, enter your Zendesk subdomain into the provided input and then click 'Connect' to proceed.</li>
 <li>Tap 'Allow' afterwards to grant the necessary permissions.</li>
 <li>Finally, configure the template settings based on your preferences. Once done, click 'Add to Board'.</li>
 <li>After completing these steps, your monday.com account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate monday.com with Zendesk

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<h2>Guide</h2>

<ol>
 <li>Click 'Settings &amp; members' located at the left side of your Notion workspace.</li>
 <li>Select 'My connections'.</li>
 <li>Click 'See all' to view new connections. </li>
 <li>Look for 'Zendesk' and click 'Connect'.</li>
 <li>Provide the name of your URL in the empty field.</li>
 <li>Click 'Authenticate' to proceed with integrating Notion with Zendesk.</li>
 <li>Select 'Allow' to integrate Notion with Zendesk.</li>
 <li>By following these steps, you can effectively integrate Notion with Zendesk, enabling seamless management and reference of customer support tickets within your Notion workspace.</li>
</ol>

How to Integrate Notion with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a44ddab56e05a00fee633/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>After that, tap 'Marketplace'.</li>
 <li>Search for 'PagerDuty' and select it from the provided results.</li>
 <li>Subsequently, tap 'Install' to proceed.</li>
 <li>Enter your Zendesk subdomain, then click 'Install'.</li>
 <li>Configure the installation settings accordingly and provide the required information. Once done, tap 'Install'.</li>
 <li>Go to Zendesk's main dashboard afterwards, then click the PagerDuty icon on the top menu bar.</li>
 <li>Following that, tap 'Log In to PagerDuty'.</li>
 <li>Finally, provide your PagerDuty user credentials and click 'Sign In' to finish and activate the integration of your PagerDuty and Zendesk accounts.</li>
</ol>

How to Integrate PagerDuty with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a44edab56e05a00fee74d/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>After that, click 'Marketplace' at the top-right corner.</li>
 <li>Search for 'Pendo' and then select the Pendo app you wish to integrate.</li>
 <li>Tap 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install' to proceed.</li>
 <li>Configure the installation settings and provide the required information to connect the two apps.</li>
 <li>Once done, tap 'Install'.</li>
 <li>After completing these steps, your Pendo account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Pendo with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4532ab56e05a00feed75/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>Tap 'Marketplace' at the top-right corner.</li>
 <li>Search for RingCentral and then select your preferred RingCentral app from the provided results.</li>
 <li>Click 'Install' to continue.</li>
 <li>After that, enter your Zendesk subdomain and click 'Install'.</li>
 <li>Configure the installation settings and provide the required information. Once done, click 'Install'.</li>
 <li>On Zendesk's main dashboard, head over to the top menu bar and then click the 'RingCentral' icon.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Finally, provide your RingCentral user credentials and then click 'Sign In' to complete and enable the integration between your Zendesk and RingCentral accounts.</li>
</ol>

How to Integrate RingCentral with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a45e7ab56e05a00ff03ed/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Click the '+Add apps' menu.</li>
 <li>Go to the Slack App Directory and search for 'Zendesk'.</li>
 <li>Select the 'Add' button.</li>
 <li>Select 'Add to Slack'. </li>
 <li>Enter your subdomain in the empty field and click 'Continue' to proceed.</li>
 <li>Enter your Zendesk credentials and click 'Sign in'.</li>
 <li>Select 'Allow'.</li>
 <li>By following these steps, you can effectively integrate Slack with Zendesk, enhancing your team's communication and efficiency in handling customer support tickets.</li>
</ol>

How to Integrate Slack with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a463eab56e05a00ff0bb2/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On Admin Center's main dashboard, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under Apps.</li>
 <li>After that, tap 'Marketplace' at the top-right corner.</li>
 <li>Search for 'SurveyMonkey' and select it from the suggested results.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Next, specify the Zendesk account where you wish to install the SurveyMonkey plugin and then click 'Install'.</li>
 <li>Provide the required information to configure the integration properly.</li>
 <li>Once done, click 'Install'.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with SurveyMonkey.</li>
</ol>

How to Integrate SurveyMonkey with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4642ab56e05a00ff0bf6/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Scroll down to the Apps section, then click 'Zendesk Support Apps'.</li>
 <li>Tap 'Marketplace' at the top-right corner.</li>
 <li>After that, search for 'Talkdesk' and then select 'Talkdesk Connector' from the provided list of results.</li>
 <li>Tap 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install'.</li>
 <li>Configure the installation settings and provide all the necessary information to connect the two apps accordingly.</li>
 <li>Once done, click 'Install' to proceed.</li>
 <li>After completing these steps, your Talkdesk account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Talkdesk with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4707ab56e05a00ff177d/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Click on the board you want to integrate with Zendesk, located under "Your boards."</li>
 <li>Click on the three dots in the upper right corner of the board.</li>
 <li>Select "Power Ups" under the "Menu" tab.</li>
 <li>Search for "Zendesk" and click on "Add."</li>
 <li>Click "Settings," then select "Edit Power-Up settings."</li>
 <li>Select "Link your Zendesk account" to integrate.</li>
 <li>Enter your Zendesk subdomain, then click "Authenticate with Zendesk" to proceed.</li>
 <li>Select "Allow" to complete the integration.</li>
</ol>

How to Integrate Trello with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a471aab56e05a00ff18da/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>After that, click 'Trigger' to start the integration process.</li>
 <li>Browse the list of integration options, then select 'Typeform' as the Trigger app.</li>
 <li>Choose your preferred 'Trigger Event' afterwards.</li>
 <li>Tap 'Sign In' and then log into your Typeform account.</li>
 <li>Subsequently, click 'Accept' to agree with the terms and grant the necessary permission.</li>
 <li>Provide the required information to set up the Trigger accordingly.</li>
 <li>Once done, tap 'Test' to proceed.</li>
 <li>Click 'Continue With Selected Record' afterwards.</li>
 <li>Find and select 'Zendesk' as the Action app.</li>
 <li>Click the drop-down menu, then choose your preferred 'Action Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Fill out the input fields with the required information associated with your Zendesk account. After that, click 'Yes, Continue to Zendesk'.</li>
 <li>Provide the specific details needed to set up the Action.</li>
 <li>Finally, click 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Typeform account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Typeform with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4734ab56e05a00ff1a1d/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel and then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>After that, tap 'Trigger' to start the integration process.</li>
 <li>Search for 'Webflow' and then select it as the Trigger app.</li>
 <li>Subsequently, choose your preferred 'Trigger Event'.</li>
 <li>Tap 'Sign In' afterwards and then log into your Webflow account.</li>
 <li>Choose the specific Webflow workspace you want to use, then click 'Authorize App'.</li>
 <li>After that, provide all the information needed to set up the Trigger.</li>
 <li>Once done, click 'Test' to run the Trigger based on your inputs.</li>
 <li>Tap 'Continue With Selected Record' to proceed.</li>
 <li>Find and click 'Zendesk' from the list of available integration apps.</li>
 <li>Next, click the drop-down menu and choose your preferred Action event.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Provide the required information associated with your Zendesk account and then click 'Yes, Continue to Zendesk'.</li>
 <li>Fill out the provided input fields with the necessary details to set up the Action.</li>
 <li>Finally, click 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Webflow account will be integrated instantly with Zendesk.</li>
</ol>

How to Integrate Webflow with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4740ab56e05a00ff1b08/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>Following that, tap 'Trigger' to start the integration process.</li>
 <li>Choose 'Webhooks By Zapier' from the list of integration options under Popular Built-in Tools.</li>
 <li>After that, select your preferred 'Trigger Event'.</li>
 <li>Provide the necessary details needed to set up the Trigger accordingly.</li>
 <li>Once done, tap 'Test' to proceed.</li>
 <li>Browse the integration options once again, then select 'Zendesk' as the Action app.</li>
 <li>Following that, click the drop-down menu and choose your preferred 'Action Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Fill out the input fields with the required information associated with your Zendesk account. Once done, click 'Yes, Continue to Zendesk'.</li>
 <li>Provide the details needed to set up the Action accordingly.</li>
 <li>Finally, tap 'Test' to publish and activate the integration based on your inputs.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Webhooks.</li>
</ol>

How to Integrate Webhooks with Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a475bab56e05a00ff1d1c/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Scroll down to the Apps section, then click 'Zendesk Support Apps'.</li>
 <li>Tap 'Marketplace' at the top-right corner.</li>
 <li>Search for 'FreshBooks' and then select 'FreshBooks for Sell' from the provided results.</li>
 <li>Tap 'Install' afterwards.</li>
 <li>Following that, enter your Zendesk subdomain and then click 'Install' to proceed.</li>
 <li>Tap 'Sign In With FreshBooks For Sell' afterwards.</li>
 <li>Sign in to your active FreshBooks account, then click 'Log In' to proceed.</li>
 <li>Subsequently, click 'Allow' to grant the necessary permission.</li>
 <li>Click 'Install' afterwards.</li>
 <li>After completing these steps, your Zendesk Sell account will be integrated with FreshBooks.</li>
</ol>

How to Integrate Zendesk Sell with FreshBooks

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a475dab56e05a00ff1d41/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the top menu bar, then click the 'Zendesk Products' icon.</li>
 <li>Select 'Admin Center' afterwards.</li>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations.</li>
 <li>Select 'Zendesk API' under the APIs section.</li>
 <li>Following that, click 'Add API Token' at the top-right corner.</li>
 <li>Add a short description of the API token you have just generated.</li>
 <li>Subsequently, click the 'Copy' button next to the API token.</li>
 <li>Once done, tap 'Save'.</li>
 <li>After completing these steps, you can now use the generated API token to integrate Zendesk with other compatible apps.</li>
</ol>

How to Integrate Zendesk Using API Token

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a475fab56e05a00ff1d64/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the top menu bar, then click the drop-down arrow next to 'Apps'.</li>
 <li>Select 'Find New Apps' afterwards.</li>
 <li>Search for 'Zendesk' and then select 'Confluence to Zendesk Sync' from the provided results.</li>
 <li>Tap 'Try It Free' afterwards.</li>
 <li>Read the terms and then click 'Start Free Trial' to continue.</li>
 <li>Following that, click the 'More Options' button.</li>
 <li>Select 'Configure' from the list of given choices.</li>
 <li>Next, provide all the necessary information associated with your Zendesk account. Once done, click 'Save' to apply the changes and enable the configuration.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Confluence.</li>
</ol>

How to Integrate Zendesk with Confluence

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4769ab56e05a00ff1d93/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>Click 'Marketplace' at the top-right corner.</li>
 <li>Search for 'GitHub' and then choose 'GitHub Integration By Integratecloud'.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then tap 'Install' to proceed.</li>
 <li>Configure the installation settings and provide the required information to connect the two apps. Once done, click 'Install'.</li>
 <li>On Zendesk's main dashboard, navigate to the left-side panel and click 'Views'.</li>
 <li>After that, open any ticket from the list.</li>
 <li>Head over to the right-corner sidebar and click the 'Apps' icon.</li>
 <li>Select 'GitHub Integration by Integratecloud' from the list of installed apps.</li>
 <li>Subsequently, provide your Zendesk user credentials and then click 'Next' afterwards.</li>
 <li>Finally, enter your GitHub Token into the provided input field and tap 'Save' to apply the changes and enable the integration of your Zendesk and GitHub accounts.</li>
</ol>

How to Integrate Zendesk with GitHub

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a476dab56e05a00ff1dcb/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then click 'Create'.</li>
 <li>Choose 'Zaps' from the list of available options.</li>
 <li>After that, click 'Trigger' to start the integration process.</li>
 <li>Search for 'Zendesk' and then select it as the Trigger app.</li>
 <li>Choose your preferred 'Trigger Event' afterwards.</li>
 <li>Next, tap 'Sign In' to proceed.</li>
 <li>Provide all the required information associated with your Zendesk account and then click 'Yes, Continue to Zendesk'.</li>
 <li>Following that, set up the trigger by filling out the input fields with the necessary details.</li>
 <li>Once done, tap 'Test' to continue.</li>
 <li>Click 'Continue With Selected Record' afterwards.</li>
 <li>Search for 'Gmail' and select it as the Action app.</li>
 <li>Subsequently, choose your preferred 'Action Event'.</li>
 <li>Tap 'Sign In' afterwards and then log into your Gmail account.</li>
 <li>Following that, provide all the required information to set up the Action.</li>
 <li>Once completed, tap 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Gmail.</li>
</ol>

How to Integrate Zendesk with Gmail

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4771ab56e05a00ff1e08/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>Following that, click 'Trigger' to start the integration process.</li>
 <li>Search for 'Zendesk' and then select it as the Trigger app.</li>
 <li>Subsequently, choose your preferred 'Trigger Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Provide the required information associated with your Zendesk account, then tap 'Yes, Continue to Zendesk'.</li>
 <li>Set up the Trigger afterwards by filling out the input fields with the necessary details.</li>
 <li>Once done, click 'Test' to run the Trigger based on your inputs.</li>
 <li>After that, search for 'Google Sheets' and select it as the Action app.</li>
 <li>Click the drop-down menu afterwards, then choose your preferred 'Action Event'.</li>
 <li>Subsequently, click 'Sign In' and then log into your active Google account.</li>
 <li>Tap 'Allow' to grant the necessary permission.</li>
 <li>Following that, fill out the input fields with the required information to set up the Action.</li>
 <li>Finally, click 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Google Sheets.</li>
</ol>

How to Integrate Zendesk with Google Sheets

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4773ab56e05a00ff1e39/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' under the Apps section.</li>
 <li>Tap 'Marketplace' afterwards at the top-right corner.</li>
 <li>Following that, search for 'Intercom' and select it from the provided results.</li>
 <li>Click 'Install' to continue.</li>
 <li>Subsequently, enter the subdomain of your Zendesk account, then click 'Install'.</li>
 <li>Configure the installation settings accordingly. Once done, tap 'Install'.</li>
 <li>On Zendesk Support's main dashboard, head over to the left-side panel and click 'Views'.</li>
 <li>Open any active ticket from the list.</li>
 <li>Click the 'Apps' icon afterwards.</li>
 <li>Subsequently, tap 'Connect With Intercom' and then log into your account.</li>
 <li>Finally, click 'Authorize Access' to finish and enable the integration between your Zendesk and Intercom accounts.</li>
</ol>

How to Integrate Zendesk with Intercom

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4774ab56e05a00ff1e66/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the top menu bar, then click 'Apps'.</li>
 <li>Select 'Explore More Apps' from the list of options.</li>
 <li>Click the search bar afterwards and type 'Zendesk'.</li>
 <li>Following that, find and select 'Zendesk Support For Jira' from the search results.</li>
 <li>Tap 'Get App' at the top-right corner.</li>
 <li>Subsequently, read the provided details regarding the integration and then click 'Get It Now' to continue.</li>
 <li>Navigate to the bottom-left corner afterwards, then click the 'Configure' button inside the pop-up window.</li>
 <li>On the Authentication tab, enter your Zendesk subdomain into the provided input field.</li>
 <li>Tap 'Authenticate' afterwards.</li>
 <li>Next, log into your personal Zendesk account to proceed.</li>
 <li>Once done, read the terms and then click 'Allow' to grant the necessary permission.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Jira.</li>
</ol>

How to Integrate Zendesk with Jira

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4776ab56e05a00ff1e93/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>Click 'Marketplace' at the top-right corner.</li>
 <li>Search for 'Mailchimp' and then select your preferred Mailchimp app from the given results.</li>
 <li>Tap 'Install' to proceed.</li>
 <li>Following that, enter your Zendesk subdomain and then click 'Install'.</li>
 <li>Configure the installation settings and provide the required information to connect the two apps.</li>
 <li>Following that, click 'Sign In with Mailchimp Activity'.</li>
 <li>Provide your Mailchimp user credentials, then click 'Log In' afterwards.</li>
 <li>Tap 'Allow' to grant the necessary permissions.</li>
 <li>Once done, click 'Install'.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Mailchimp.</li>
</ol>

How to Integrate Zendesk with Mailchimp

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4777ab56e05a00ff1eba/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then click 'Apps and Integrations'.</li>
 <li>Select 'Zendesk Support Apps' from the list of options under the Apps section.</li>
 <li>Tap 'Marketplace' afterwards to access the integration library.</li>
 <li>Search for 'Okta' and then select 'Okta Actions' from the results.</li>
 <li>Click 'Install' afterwards.</li>
 <li>Enter your Zendesk subdomain, then click 'Install' to proceed.</li>
 <li>Configure the installation settings and provide the required information to connect the two apps accordingly.</li>
 <li>Once done, tap 'Install'.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Okta.</li>
</ol>

How to Integrate Zendesk with Okta

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a477aab56e05a00ff1ef1/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>Following that, click the 'Trigger' button on the main dashboard to start the integration process.</li>
 <li>Search for 'Zendesk' afterwards and then select it as the Trigger app.</li>
 <li>Choose your preferred 'Trigger Event' from the list of available options.</li>
 <li>After that, tap 'Sign In'.</li>
 <li>Provide the required information and then click 'Yes, Continue to Zendesk' to proceed.</li>
 <li>Set up the trigger by filling out the input fields with the necessary details.</li>
 <li>Once done, click 'Test' to run the trigger based on your inputs.</li>
 <li>Tap 'Continue With Selected Record' to proceed.</li>
 <li>Search for 'Outlook', then select it as the Action app.</li>
 <li>Click the drop-down menu afterwards and then select your preferred 'Action Event'.</li>
 <li>After that, click 'Sign In' and then provide your Outlook user credentials to proceed.</li>
 <li>Fill out the input fields with the required details.</li>
 <li>Finally, tap 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Outlook.</li>
</ol>

How to Integrate Zendesk with Outlook

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a477bab56e05a00ff1f16/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>On your Pipedrive dashboard, click "Marketplace."</li>
 <li>Search for "Zendesk" in the search bar.</li>
 <li>Click "Try now" to proceed.</li>
 <li>Select "Authorize."</li>
 <li>Hit ‘Next’ to to continue with the integration.</li>
 <li>Click "Allow and Install."</li>
 <li>Enter your Zendesk subdomain, then click 'Authenticate with Zendesk.'</li>
 <li>Select ‘Allow’ to complete the integration.</li>
</ol>

How to Integrate Zendesk with Pipedrive

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a477eab56e05a00ff1f52/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>After that, click 'Trigger' to start the integration process.</li>
 <li>Search for 'Zendesk' and select it as the Trigger app.</li>
 <li>Choose your preferred 'Trigger Event' afterwards.</li>
 <li>Following that, tap 'Sign In' to proceed.</li>
 <li>Provide the required information associated with your Zendesk account, then tap 'Yes, Continue to Zendesk'.</li>
 <li>Next, fill out the input fields with the necessary information to set up the trigger.</li>
 <li>Once done, tap 'Test'.</li>
 <li>Click 'Continue With Selected Record' afterwards.</li>
 <li>Following that, search for 'Smartsheet' and then select it as the Action app.</li>
 <li>Click the drop-down menu, then select your preferred 'Action Event'.</li>
 <li>Tap 'Sign In' afterwards.</li>
 <li>Provide your Smartsheet user credentials and then click 'Sign In'.</li>
 <li>Subsequently, tap 'Allow' to agree with the terms and grant the necessary permission.</li>
 <li>Fill out the input fields with the necessary details to set up the action.</li>
 <li>Finally, click 'Test' to publish and activate the integration.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Smartsheet.</li>
</ol>

How to Integrate Zendesk with Smartsheet

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<h2>Guide</h2>

<ol>
 <li>Navigate to the left-side panel, then click 'Create'.</li>
 <li>Select 'Zaps' from the list of available options.</li>
 <li>After that, tap the 'Trigger' button on the main dashboard.</li>
 <li>Search for 'Zendesk' and select it from the provided results.</li>
 <li>Choose your preferred 'Trigger Event' afterwards.</li>
 <li>Next, tap 'Sign In'.</li>
 <li>Provide the required information regarding your Zendesk account and then click 'Yes, Continue to Zendesk' to proceed.</li>
 <li>Following that, click the drop-down menu and input the additional details needed to set up the Trigger.</li>
 <li>Once done, click 'Continue With Selected Record'.</li>
 <li>After that, search for Twilio and select it as the Action app.</li>
 <li>Subsequently, click the provided drop-down menu and choose your preferred 'Action Event'.</li>
 <li>Click 'Sign In'.</li>
 <li>Provide the necessary information regarding your Twilio account, then click 'Yes, Continue to Twilio'.</li>
 <li>Fill out the provided input fields with the necessary details to set up the Action.</li>
 <li>Once done, click 'Test' to run your inputs and publish the integration afterwards.</li>
 <li>After completing these steps, your Zendesk account will be integrated instantly with Twilio.</li>
</ol>

How to Integrate Zendesk with Twilio

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, head over to the left-side panel and click 'Apps and Integrations'.</li>
 <li>Scroll down to the Apps section, then select 'Zendesk Support Apps'.</li>
 <li>Tap 'Marketplace' at the top-right corner.</li>
 <li>Search for 'Zoom' afterwards and then choose the specific integration you want to activate.</li>
 <li>Tap 'Install' to proceed.</li>
 <li>Enter your Zendesk subdomain, then click 'Install'.</li>
 <li>Configure the installation settings and provide the required information to connect the two apps accordingly. Once done, tap 'Install'.</li>
 <li>On Zendesk's main dashboard, go to the top menu bar and click the 'Zoom' icon.</li>
 <li>Finally, click 'Login' and then sign in to your Zoom account to finish the process and activate the integration.</li>
</ol>

How to Integrate Zendesk with Zoom

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<h2>Guide</h2>

<ol>
 <li>On the Views tab, select the specific ticket you wish to link to an existing Jira Issue.</li>
 <li>Head over to the Apps panel at the left-side corner, then click 'Link Issue' afterwards.</li>
 <li>Search for the specific Jira Issue where you wish to link the selected ticket.</li>
 <li>Once done, click 'Link Issue' to proceed.</li>
 <li>After completing these steps, the selected Zendesk ticket will be linked instantly to an existing Jira Issue.</li>
</ol>

How to Link a Zendesk Ticket to a Jira Issue

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<h2>Guide</h2>

<ol>
 <li>Select and open the specific ticket you want to merge.</li>
 <li>Navigate to the top-right corner of the message box and then click the 'More Options' button afterwards.</li>
 <li>Choose 'Merge Into Another Ticket' from the list of available options.</li>
 <li>Following that, enter the ID number of the other ticket and then click 'Merge'.</li>
 <li>Tap 'Continue Merge'.</li>
 <li>Review the details of your request. Once done, click 'Confirm and Merge' to proceed.</li>
 <li>After completing these steps, the two Zendesk tickets will be merged immediately into one.</li>
</ol>

How to Merge Tickets in Zendesk

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<h2>Guide</h2>

<ol>
 <li>On the Views tab, open the specific ticket you want to edit.</li>
 <li>After that, find the message that contains sensitive information you want to redact. Click on the 'More Options' button next to it.</li>
 <li>Tap 'Redact' afterwards.</li>
 <li>Following that, highlight the texts and then click 'Mark For Redaction'.</li>
 <li>Finally, click 'Redact' to proceed.</li>
 <li>After completing these steps, the highlighted text will be redacted immediately.</li>
</ol>

How to Redact Texts in Zendesk Tickets

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<h2>Guide</h2>

<ol>
 <li>Head over to the left-side panel, then click 'Views'.</li>
 <li>After that, select a ticket from the list.</li>
 <li>Go to the message box afterwards and configure the privacy settings accordingly.</li>
 <li>Following that, compose your reply and enter it into the provided text field.</li>
 <li>Once done, click 'Submit as Open' to proceed.</li>
 <li>After completing these steps, your reply will be delivered instantly to the intended recipient.</li>
</ol>

How to Reply to a Ticket in Zendesk

<LiveDemoIframe src={"https://story-api.livedemo.ai/workspaces/62255d3d3304f17b8f5e2d03/stories/692a4d7bab56e05a00ff9293/preview?step=1&embed"}/>

 
<h2>Guide</h2>

<ol>
 <li>Go to the left-side panel and then click the 'Tickets' tab.</li>
 <li>Tap the 'Add' button afterwards to create a new ticket.</li>
 <li>Click on the 'Requester' drop-down menu and select the recipient from the list.</li>
 <li>Following that, designate the ticket to your preferred assignee.</li>
 <li>Once done, head over to the input field for the 'Subject' and type your desired email headline.</li>
 <li>Compose a message afterwards and enter it into the text box right below the subject field.</li>
 <li>Once done, tap 'Submit as New' to finally deliver the email to the intended receiver.</li>
</ol>

How to Send an Email in Zendesk

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<h2>Guide</h2>

<ol>
 <li>On the Views tab, select a ticket from the list and open it afterwards.</li>
 <li>Navigate to the message box and change the privacy settings from 'Public Reply' to 'Internal Note'.</li>
 <li>Following that, start composing your reply. Somewhere around your message, type '@' to mention an agent.</li>
 <li>Choose the specific agent you intend to tag and bring into the loop.</li>
 <li>Once done, click 'Submit as Open'.</li>
 <li>After completing these steps, the agent tagged in your reply will immediately receive the notification.</li>
</ol>

How to Tag Someone in Zendesk Tickets

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<h2>Guide</h2>

<ol>
 <li>On the Admin Center tab, go to the left-side panel and then click 'Objects and Rules'.</li>
 <li>Scroll down to the Business Rules section, then select 'Trigger' from the list of options.</li>
 <li>Find 'Notify All Agents of Received Request' and then click the 'More Options' button next to it.</li>
 <li>Select 'Deactivate' afterwards.</li>
 <li>Following that, click 'Deactivate' once again to confirm your request.</li>
 <li>After completing these steps, the email notification will be disabled instantly across your Zendesk workspace.</li>
</ol>

How to Turn Off Email Notifications on Zendesk

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<h2>Guide</h2>

<ol>
 <li>Begin by creating an account and signing in.</li>
 <li>On a new account you will be immediately met with a guide with all the basics of Zendesk, go through it for an overview.</li>
 <li>Your left sidebar will contain tabs for different sections, the people icon is for Users.</li>
 <li>You will find a complete list of all your current users here. Click to view details.</li>
 <li>Additional details will contain all the information related to this user such as Tickets, Contact, etc.</li>
 <li>Back on the sidebar, the building icon is for Organizations.</li>
 <li>These are the organizations currently added to your account, if you add more you can manage multiple at the same time!</li>
 <li>The icon below the Home is for Views.</li>
 <li>This page allows you to view all your items using views or filters to quickly find or sort the relevant ones.</li>
 <li>The graph icon is for Reports which utilizes tools to create insights and reports about your organization. And the icon is simply the Settings.</li>
 <li>Back on your homepage, you will find a dashboard tab.</li>
 <li>The dashboard contains important tickets and items that require you attention.</li>
 <li>Additionally if you ever need more help or guides about certain things, go to the Profile Icon on the top right.</li>
 <li>You can quickly access multiple options for help via the menu.</li>
 <li>Or directly click on the (?) icon.</li>
 <li>Which you can use to search for guides and videos on any topic. And with that you can get started on using Zendesk and learning more!</li>
</ol>

How To Use Zendesk

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<h2>Guide</h2>

<ol>
 <li>Click on your 'Profile' icon at the top-right corner.</li>
 <li>Tap 'View Profile' afterwards.</li>
 <li>After that, head over to the left-side panel and then click 'Manage in Admin Center'.</li>
 <li>On the Admin Center tab, find and click 'People'.</li>
 <li>Scroll down to the Configuration section, then select 'End Users'.</li>
 <li>Following that, click on the input field below 'Allowlist' and type the email address you wish to whitelist. Add a space first to separate it from other entries.</li>
 <li>Finally, click 'Save Tab' to apply the changes.</li>
</ol>

How to Whitelist an Email Address in Zendesk

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<h2>Guide</h2>

<ol>
 <li>Log in to Zapier, click "Create", and select "Zaps" to begin.</li>
 <li>Click "Trigger" and search for Zendesk and select it.</li>
 <li>Choose a trigger event, such as "New Ticket" or "Updated Ticket."</li>
 <li>Connect your Zendesk account.</li>
 <li>Select the Organization of choice.</li>
 <li>Run a test to ensure Zapier detects new or updated tickets.</li>
 <li>Add an Action App, such as Slack, Notion, Google Sheets, or another tool.</li>
 <li>Select an action event, such as "Send Channel Messages", "Send Notification", or "Log Data."</li>
 <li>Connect your chosen action app.</li>
 <li>Map Zendesk ticket details (e.g., subject, status, requester) to the action app fields.</li>
 <li>Run a test to verify that Zendesk updates trigger the correct action.</li>
 <li>Click "Publish" to activate your Zap.</li>
</ol>

Integrate Zendesk customer support with Zapier workflows

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<h2>Guide</h2>

<ol>
 <li>Go to the 'Integrations' section.</li>
 <li>Select 'Explore integrations'.</li>
 <li>Go to the search bar and enter 'Zendesk'.</li>
 <li>Click 'Zendesk' to start the integration process.</li>
 <li>Click 'Install' to begin setting up your selected integration.</li>
 <li>Enter your Zendesk URL in the empty field.</li>
 <li>Click 'Connect to Zendesk'.</li>
 <li>Click 'Allow' to authorize the integration.</li>
 <li>Click on 'Complete setup'.</li>
 <li>Following these steps helps you unify customer service data with your marketing efforts.</li>
</ol>

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