Connect Help Scout to Intercom Using Zapier
- George Apostolov
Connect Help Scout to Intercom Using Zapier: step-by-step guide
From your 'Zapier' dashboard, select 'Zap'.
Click on the 'Trigger' field to select the event.
Search and select 'Help Scout' as your trigger app.
Select a trigger event.
Connect your Help Scout account.
Map your trigger details and click 'Continue'.
Click 'Test trigger'.
Search and select 'Intercom' as the action app.
Select an action event.
Connect your Intercom account.
Configure the action details and click 'Continue'.
Select 'Test step'.
Once the test is successful, click 'Publish'.
Quick answer: To connect Help Scout to Intercom, select Zap in Zapier, choose Help Scout as the trigger app, connect your account, and test the trigger. Then, select Intercom as the action app, connect your account, configure the action details, test the step, and publish your workflow.
About this Zapier tutorial
Integrate Help Scout with Intercom using Zapier by setting up your trigger, connecting accounts, configuring actions, and publishing the workflow. This guide covers connect Help Scout to Intercom Using Zapier in 13 steps, starting with "From your 'Zapier' dashboard, select 'Zap'" and finishing with "Once the test is successful, click 'Publish'". The interactive demo above is a click-through copy of the real Zapier interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does connect Help Scout to Intercom Using Zapier take?
13 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zapier data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zapier, Help Scout and Intercom. Related guides: Connect Jira to CircleCI builds using Zapier, Connect Kartra via Zapier to Airtable and Connect Notion databases to Zapier for sync. Last reviewed 05 Oct 2026.
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