How to Block a User on Zendesk
- George Apostolov
How to Block a User on Zendesk: step-by-step guide
Head over to the left-side panel, then click 'Customers'.
Browse the list of customers on the main dashboard and select the user you wish to block.
Tap the drop-down arrow next to the 'New Ticket' button.
Choose 'Suspend Access' afterwards.
After completing these steps, the selected customer will be blocked and suspended from sending tickets and emails to your channel.
Quick answer: To block a user in Zendesk, click 'Customers' on the left panel, select the user from the dashboard, tap the drop-down arrow next to the 'New Ticket' button, and choose 'Suspend Access'. This suspends the customer from sending tickets and emails to your channel.
About this Zendesk tutorial
Suspend a customer's access in Zendesk by navigating to the customer list, selecting the user, and choosing Suspend Access to block tickets. This guide shows how to block a User on Zendesk in 5 steps, starting with "Head over to the left-side panel, then click 'Customers'" and finishing with "After completing these steps, the selected customer will be blocked and suspended from...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to block a User on Zendesk?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Block Emails in Zendesk, How to Bulk Assign Tickets in Zendesk and How to Bulk Delete Spam Tickets in Zendesk. Last reviewed 05 Oct 2026.
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