How to Change the Account Owner in Zendesk
- George Apostolov
How to Change the Account Owner in Zendesk: step-by-step guide
On the Admin Center tab, head over to the left-side panel and click 'Account'.
Select 'Contacts' under the Billing section.
Navigate to the main dashboard afterwards and click on the 'Account Owner' drop-down menu.
Browse the list, then choose the specific Admin you want to assign as the new Account Owner.
Following that, tap 'Save' to proceed.
Click 'Change Owner' to confirm your request.
After completing these steps, an invitation will be sent immediately to the new Account Owner.
Quick answer: To change the Account Owner in Zendesk, go to Admin Center, click Account, and select Contacts under Billing. Next, open the Account Owner drop-down menu on the main dashboard, choose the new Admin, and click Save. Finally, select Change Owner to confirm and send the invitation.
About this Zendesk tutorial
Transfer account ownership in Zendesk by updating your billing contacts and confirming the new admin assignment in the Admin Center. This guide shows how to change the Account Owner in Zendesk in 7 steps, starting with "On the Admin Center tab, head over to the left-side panel and click 'Account'" and finishing with "After completing these steps, an invitation will be sent immediately to the new Account...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to change the Account Owner in Zendesk?
7 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Change the Theme in the Zendesk Chat Widget, How to Close a Ticket in Zendesk and Zendesk salesforce integration. Last reviewed 05 Oct 2026.
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