How to Create Net Promoter Score in SurveyMonkey
- George Apostolov
How to Create Net Promoter Score in SurveyMonkey: step-by-step guide
Click on the 'Create Survey' button on the dashboard.
In the 'Design Survey' tab, go to the 'Build' menu and select 'Net Promoter Score' by clicking the 'Add' button.
The default NPS question in SurveyMonkey will look like this.
Once you have added the NPS, click 'Save'.
Click 'Preview survey' to make sure it looks good.
Click 'Continue' to send the survey.
In the 'Collect Response' tab, select the method you want to send your survey.
Click 'Copy' to share your NPS survey.
Go to 'Survey Options' to customize settings such as language, survey end message, and email notifications.
After collecting responses, go to 'Analyze Results' to see the NPS calculation automatically done by SurveyMonkey.
Quick answer: To create a Net Promoter Score in SurveyMonkey, click Create Survey on the dashboard, add the Net Promoter Score from the Build menu in the Design Survey tab, and click Save. Preview the survey, click Continue, select a distribution method in the Collect Response tab, and copy to share. Customize settings in Survey Options and view calculations in Analyze Results.
About this SurveyMonkey tutorial
Build, customize, and distribute Net Promoter Score surveys in SurveyMonkey, then automatically analyze your customer feedback results. This guide shows how to create Net Promoter Score in SurveyMonkey in 10 steps, starting with "Click on the 'Create Survey' button on the dashboard" and finishing with "After collecting responses, go to 'Analyze Results' to see the NPS calculation automati...". The interactive demo above is a click-through copy of the real SurveyMonkey interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to create Net Promoter Score in SurveyMonkey?
10 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your SurveyMonkey data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under SurveyMonkey. Related guides: How to Create Survey on SurveyMonkey with Email Address Required, How to Create Survey on SurveyMonkey with Tracking Email and How to Create SurveyMonkey for Selecting a Date. Last reviewed 05 Oct 2026.
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