How to Integrate Microsoft Teams with ServiceNow
- George Apostolov
This guide is an interactive LiveDemo. Create interactive demos of your own product: Interactive demo software · Interactive customer onboarding guides · Start free
How to Integrate Microsoft Teams with ServiceNow: step-by-step guide
Open your ServiceNow account and go to the 'Filter navigator' button.
Search for 'Flow Designer' and click on it.
Click the '+Next' button and select 'Flow'.
Add a trigger by clicking 'Select to add a trigger' button.
Fill in the details of your flow based on your requirements and click 'Submit.
Select a trigger.
Click 'Done' once the trigger and condition are set.
Click the add icon to create the action for your flow.
Select 'Microsoft Teams' as your action.
Select a webhook for your Microsoft Teams.
Customize your action details and click 'Done'.
Click 'Save' to apply changes.
Click 'Activate' to run your flow.
Select 'OK' to confirm the action.
Quick answer: To integrate Microsoft Teams with ServiceNow, open ServiceNow and use the Flow Designer to create a new flow. Add and configure your trigger, select Microsoft Teams as the action using a webhook, customize the details, and then save and activate the flow to run it.
About this Microsoft Teams tutorial
Connect ServiceNow to Microsoft Teams using Flow Designer. Set up triggers, configure webhook actions, and activate your automated workflow. This guide shows how to integrate Microsoft Teams with ServiceNow in 14 steps, starting with "Open your ServiceNow account and go to the 'Filter navigator' button" and finishing with "Select 'OK' to confirm the action". The interactive demo above is a click-through copy of the real Microsoft Teams interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Microsoft Teams with ServiceNow?
14 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Microsoft Teams data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Microsoft Teams and Microsoft. Related guides: How to Integrate Microsoft Teams with Sharepoint, How to Integrate Microsoft Teams with Smartsheet and How to Integrate Microsoft Teams with Twilio. Last reviewed 05 Oct 2026.
Create your first interactive demo in minutes
No credit card required • Start building today
