How to Integrate the SMS Feature in Intercom
- George Apostolov
How to Integrate the SMS Feature in Intercom: step-by-step guide
Go to the left-side panel, then click 'Settings'.
Select 'Channels' from the list of options.
Subsequently, click 'SMS' to proceed.
Under the 2-Way SMS tab, click 'Turn This Feature On'.
After completing these steps, the SMS feature will be enabled and integrated into your Intercom workspace. You can now configure the available SMS settings to customize the access based on your preference.
Quick answer: To integrate the SMS feature in Intercom, navigate to Settings in the left-side panel, select Channels, and click SMS. Next, go to the 2-Way SMS tab and click Turn This Feature On to enable SMS in your workspace and configure your preferred settings.
About this Intercom tutorial
Enable and configure the SMS feature inside your Intercom workspace by accessing Settings, selecting Channels, and turning on 2-Way SMS. This guide shows how to integrate the SMS Feature in Intercom in 5 steps, starting with "Go to the left-side panel, then click 'Settings'" and finishing with "After completing these steps, the SMS feature will be enabled and integrated into your...". The interactive demo above is a click-through copy of the real Intercom interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate the SMS Feature in Intercom?
5 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Intercom data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Intercom. Related guides: How to Integrate Zendesk with Intercom, How to Sync Intercom through Zapier to ActiveCampaign and Connect Help Scout to Intercom Using Zapier. Last reviewed 05 Oct 2026.
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