How to Integrate Zendesk with Intercom
- George Apostolov
How to Integrate Zendesk with Intercom: step-by-step guide
On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'.
Select 'Zendesk Support Apps' under the Apps section.
Tap 'Marketplace' afterwards at the top-right corner.
Following that, search for 'Intercom' and select it from the provided results.
Click 'Install' to continue.
Subsequently, enter the subdomain of your Zendesk account, then click 'Install'.
Configure the installation settings accordingly. Once done, tap 'Install'.
On Zendesk Support's main dashboard, head over to the left-side panel and click 'Views'.
Open any active ticket from the list.
Click the 'Apps' icon afterwards.
Subsequently, tap 'Connect With Intercom' and then log into your account.
Finally, click 'Authorize Access' to finish and enable the integration between your Zendesk and Intercom accounts.
Quick answer: To connect Zendesk with Intercom, navigate to Apps and Integrations in the Admin Center, select Zendesk Support Apps, and open the Marketplace. Search for and install Intercom by entering your Zendesk subdomain and configuration settings. Next, open a ticket from Views on the Zendesk dashboard, click the Apps icon, connect with Intercom, log in, and authorize access.
About this Intercom tutorial
Integrate Zendesk and Intercom by installing the app from the Marketplace, configuring settings, and authorizing access through a Zendesk ticket. This guide shows how to integrate Zendesk with Intercom in 12 steps, starting with "On the Admin Center tab, navigate to the left-side panel and click 'Apps and Integrations'" and finishing with "Finally, click 'Authorize Access' to finish and enable the integration between your Zen...". The interactive demo above is a click-through copy of the real Intercom interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Zendesk with Intercom?
12 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Intercom data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Intercom and Zendesk. Related guides: How to Sync Intercom through Zapier to ActiveCampaign, Connect Help Scout to Intercom Using Zapier and How to Add the Intercom Messenger to Your Website. Last reviewed 05 Oct 2026.
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