How to Tag Someone in Zendesk Tickets
- George Apostolov
How to Tag Someone in Zendesk Tickets: step-by-step guide
On the Views tab, select a ticket from the list and open it afterwards.
Navigate to the message box and change the privacy settings from 'Public Reply' to 'Internal Note'.
Following that, start composing your reply. Somewhere around your message, type '@' to mention an agent.
Choose the specific agent you intend to tag and bring into the loop.
Once done, click 'Submit as Open'.
After completing these steps, the agent tagged in your reply will immediately receive the notification.
Quick answer: To tag someone in Zendesk, select a ticket from the Views tab, change the reply privacy to an Internal Note, and type '@' in the message box to mention an agent. Choose the specific agent from the options, click 'Submit as Open', and the tagged agent will receive an immediate notification.
About this Zendesk tutorial
Mention and tag agents in Zendesk tickets by switching to an internal note, using the @ symbol, and submitting the update to notify them. This guide shows how to tag Someone in Zendesk Tickets in 6 steps, starting with "On the Views tab, select a ticket from the list and open it afterwards" and finishing with "After completing these steps, the agent tagged in your reply will immediately receive t...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to tag Someone in Zendesk Tickets?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Turn Off Email Notifications on Zendesk, How To Use Zendesk and How to Whitelist an Email Address in Zendesk. Last reviewed 05 Oct 2026.
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