How to Turn Off Email Notifications on Zendesk
- George Apostolov
How to Turn Off Email Notifications on Zendesk: step-by-step guide
On the Admin Center tab, go to the left-side panel and then click 'Objects and Rules'.
Scroll down to the Business Rules section, then select 'Trigger' from the list of options.
Find 'Notify All Agents of Received Request' and then click the 'More Options' button next to it.
Select 'Deactivate' afterwards.
Following that, click 'Deactivate' once again to confirm your request.
After completing these steps, the email notification will be disabled instantly across your Zendesk workspace.
Quick answer: To turn off email notifications in Zendesk, go to the Admin Center tab, select Objects and Rules, and choose Trigger under Business Rules. Next, locate Notify All Agents of Received Request, click More Options, and select Deactivate twice to confirm and instantly disable workspace email notifications.
About this Zendesk tutorial
Disable email notifications on Zendesk by deactivating the agent request trigger in the Admin Center panel. This guide shows how to turn Off Email Notifications on Zendesk in 6 steps, starting with "On the Admin Center tab, go to the left-side panel and then click 'Objects and Rules'" and finishing with "After completing these steps, the email notification will be disabled instantly across...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to turn Off Email Notifications on Zendesk?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How To Use Zendesk, How to Whitelist an Email Address in Zendesk and Integrate Zendesk customer support with Zapier workflows. Last reviewed 05 Oct 2026.
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