How to Assign All Zendesk Tickets to a Specific Agent
- George Apostolov
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How to Assign All Zendesk Tickets to a Specific Agent: step-by-step guide
Head over to the left-side panel and click 'Views'.
Click on the specific Views category assigned to hold all your Zendesk tickets in one place.
Following that, navigate to the main dashboard and tick the 'Select All' checkbox above the ticket list.
Tap 'Edit' afterwards.
On the dialog box, click on the Assignee drop-down menu.
Choose the specific agent to whom you wish to assign all the tickets.
Once done, click 'Submit' to proceed.
After completing these steps, all your Zendesk tickets will be assigned to the selected agent.
Quick answer: To bulk assign tickets in Zendesk, click Views, select the ticket category, and tick the Select All checkbox on the main dashboard. Next, click Edit, choose an agent from the Assignee drop-down menu on the dialog box, and click Submit to complete the assignment process.
About this Zendesk tutorial
Quickly reassign all tickets to a specific agent in Zendesk by selecting them in your views and updating the assignee in bulk. This guide shows how to assign All Zendesk Tickets to a Specific Agent in 8 steps, starting with "Head over to the left-side panel and click 'Views'" and finishing with "After completing these steps, all your Zendesk tickets will be assigned to the selected...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to assign All Zendesk Tickets to a Specific Agent?
8 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Auto Assign Tickets in Zendesk, How to Automate Linear Updates from Zendesk Tickets Through Zapier and How to Block a User on Zendesk. Last reviewed 05 Oct 2026.
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