How to Forward a Ticket in Zendesk
- George Apostolov
How to Forward a Ticket in Zendesk: step-by-step guide
Go to the left-side panel and click 'Views'.
Select the specific ticket you want to forward to another user.
After that, head over to the message box and then click 'CC'.
Type the name or contact information of the selected user.
Subsequently, write a reply informing the recipient that you're about to forward a ticket.
Finally, click 'Submit' to proceed.
After completing these steps, the selected Zendesk ticket will be forwarded instantly to the intended recipient.
Quick answer: To forward a ticket in Zendesk, go to Views on the left-side panel and select the ticket. Click CC in the message box, enter the recipient's name or contact information, and write a reply about forwarding the ticket. Click Submit to instantly forward the ticket.
About this Zendesk tutorial
Forward tickets quickly in Zendesk by selecting the view, adding users via CC, writing a note, and submitting. This guide shows how to forward a Ticket in Zendesk in 7 steps, starting with "Go to the left-side panel and click 'Views'" and finishing with "After completing these steps, the selected Zendesk ticket will be forwarded instantly t...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to forward a Ticket in Zendesk?
7 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Get a Zendesk API Token, How to Hyperlink Texts in Zendesk Tickets and How to Integrate 8x8 with Zendesk. Last reviewed 05 Oct 2026.
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