How to Integrate the Email Feature in Intercom
- George Apostolov
How to Integrate the Email Feature in Intercom: step-by-step guide
Head over to the left-side panel and click 'Settings'.
Choose 'Channels' from the list of options.
Subsequently, tap 'Email' to proceed.
Under Domains & Addresses, click 'New Email Address'.
After that, enter your preferred custom email address into the provided input field.
Once done, click 'Start Setup For This Address'.
Click 'Set Up Automatic Forwarding'.
Following that, click the 'Copy' button next to the given workspace email and then add it to the default settings of your email provider.
Finally, tap 'Verify Automatic Forwarding' to authenticate your email address. Once verified, the email feature will be integrated instantly into your Intercom account.
Quick answer: To integrate the email feature, go to Settings in Intercom, choose Channels, tap Email, and add a new email address under Domains and Addresses. Enter your custom address, start the setup, set up automatic forwarding, copy the workspace email to your email provider, and verify automatic forwarding.
About this Intercom tutorial
Integrate the email feature into Intercom by configuring your custom address and setting up automatic forwarding for instant verification. This guide shows how to integrate the Email Feature in Intercom in 9 steps, starting with "Head over to the left-side panel and click 'Settings'" and finishing with "Finally, tap 'Verify Automatic Forwarding' to authenticate your email address. Once ver...". The interactive demo above is a click-through copy of the real Intercom interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate the Email Feature in Intercom?
9 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Intercom data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Intercom. Related guides: How to Integrate the SMS Feature in Intercom, How to Integrate Zendesk with Intercom and How to Sync Intercom through Zapier to ActiveCampaign. Last reviewed 05 Oct 2026.
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