How to Integrate Zendesk with Twilio
How to Integrate Zendesk with Twilio: step-by-step guide
Navigate to the left-side panel, then click 'Create'.
Select 'Zaps' from the list of available options.
After that, tap the 'Trigger' button on the main dashboard.
Search for 'Zendesk' and select it from the provided results.
Choose your preferred 'Trigger Event' afterwards.
Next, tap 'Sign In'.
Provide the required information regarding your Zendesk account and then click 'Yes, Continue to Zendesk' to proceed.
Following that, click the drop-down menu and input the additional details needed to set up the Trigger.
Once done, click 'Continue With Selected Record'.
After that, search for Twilio and select it as the Action app.
Subsequently, click the provided drop-down menu and choose your preferred 'Action Event'.
Click 'Sign In'.
Provide the necessary information regarding your Twilio account, then click 'Yes, Continue to Twilio'.
Fill out the provided input fields with the necessary details to set up the Action.
Once done, click 'Test' to run your inputs and publish the integration afterwards.
After completing these steps, your Zendesk account will be integrated instantly with Twilio.
Quick answer: To integrate Zendesk with Twilio, create a new Zap, select Zendesk as the trigger app, sign in and configure your account details, choose Twilio as the action app, sign in with your Twilio credentials, fill in the required action details, and test to publish the integration.
About this Zendesk tutorial
Connect Zendesk and Twilio instantly by setting up a trigger and action workflow. Follow the step-by-step guide to complete your integration. This guide shows how to integrate Zendesk with Twilio in 16 steps, starting with "Navigate to the left-side panel, then click 'Create'" and finishing with "After completing these steps, your Zendesk account will be integrated instantly with Tw...". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to integrate Zendesk with Twilio?
16 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk and Twilio. Related guides: How to Integrate Zendesk with Zoom, How to Link a Zendesk Ticket to a Jira Issue and How to Merge Tickets in Zendesk. Last reviewed 05 Oct 2026.
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