Guide

1. Head over to the left-side panel, then click 'Views'.

2. After that, select a ticket from the list.

3. Go to the message box afterwards and configure the privacy settings accordingly.

4. Following that, compose your reply and enter it into the provided text field.

5. Once done, click 'Submit as Open' to proceed.

6. After completing these steps, your reply will be delivered instantly to the intended recipient.