How to Merge Tickets in Zendesk
- George Apostolov
How to Merge Tickets in Zendesk: step-by-step guide
Select and open the specific ticket you want to merge.
Navigate to the top-right corner of the message box and then click the 'More Options' button afterwards.
Choose 'Merge Into Another Ticket' from the list of available options.
Following that, enter the ID number of the other ticket and then click 'Merge'.
Tap 'Continue Merge'.
Review the details of your request. Once done, click 'Confirm and Merge' to proceed.
After completing these steps, the two Zendesk tickets will be merged immediately into one.
Quick answer: To combine customer requests in Zendesk, open your specific ticket, click 'More Options', select 'Merge Into Another Ticket', and enter the target ticket ID. Next, tap 'Continue Merge', review the details, and click 'Confirm and Merge' to instantly combine the two tickets into one unified thread.
About this Zendesk tutorial
Combine duplicate Zendesk tickets instantly by selecting More Options, entering the target ticket ID, and confirming the merge details. This guide shows how to merge Tickets in Zendesk in 7 steps, starting with "Select and open the specific ticket you want to merge" and finishing with "After completing these steps, the two Zendesk tickets will be merged immediately into one". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to merge Tickets in Zendesk?
7 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Redact Texts in Zendesk Tickets, How to Reply to a Ticket in Zendesk and How to Send an Email in Zendesk. Last reviewed 05 Oct 2026.
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