How to Redact Texts in Zendesk Tickets
- George Apostolov
How to Redact Texts in Zendesk Tickets: step-by-step guide
On the Views tab, open the specific ticket you want to edit.
After that, find the message that contains sensitive information you want to redact. Click on the 'More Options' button next to it.
Tap 'Redact' afterwards.
Following that, highlight the texts and then click 'Mark For Redaction'.
Finally, click 'Redact' to proceed.
After completing these steps, the highlighted text will be redacted immediately.
Quick answer: To redact texts in Zendesk, open the specific ticket on the Views tab, select the message with sensitive info using the More Options button, and tap Redact. Next, highlight the texts, click Mark For Redaction, and click Redact again to immediately redact the highlighted text.
About this Zendesk tutorial
Remove sensitive information from Zendesk tickets by highlighting and redacting specific messages directly within your views. This guide shows how to redact Texts in Zendesk Tickets in 6 steps, starting with "On the Views tab, open the specific ticket you want to edit" and finishing with "After completing these steps, the highlighted text will be redacted immediately". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to redact Texts in Zendesk Tickets?
6 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Reply to a Ticket in Zendesk, How to Send an Email in Zendesk and How to Tag Someone in Zendesk Tickets. Last reviewed 05 Oct 2026.
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