How to Send an Email in Zendesk
- George Apostolov
How to Send an Email in Zendesk: step-by-step guide
Go to the left-side panel and then click the 'Tickets' tab.
Tap the 'Add' button afterwards to create a new ticket.
Click on the 'Requester' drop-down menu and select the recipient from the list.
Following that, designate the ticket to your preferred assignee.
Once done, head over to the input field for the 'Subject' and type your desired email headline.
Compose a message afterwards and enter it into the text box right below the subject field.
Once done, tap 'Submit as New' to finally deliver the email to the intended receiver.
Quick answer: To send an email in Zendesk, navigate to the Tickets tab and click Add. Select a requester and assignee, enter a subject line and compose your message in the text box. Finally, tap Submit as New to deliver the email.
About this Zendesk tutorial
Send emails efficiently in Zendesk by creating a ticket, selecting a requester, drafting your message, and submitting it as new. This guide shows how to send an Email in Zendesk in 7 steps, starting with "Go to the left-side panel and then click the 'Tickets' tab" and finishing with "Once done, tap 'Submit as New' to finally deliver the email to the intended receiver". The interactive demo above is a click-through copy of the real Zendesk interface, so you can rehearse each step before doing it in your own account.
Frequently asked questions
How many steps does it take to send an Email in Zendesk?
7 steps. Each one is listed in order above, and the demo highlights exactly where to click.
Can I try it without changing my own account?
Yes. Clicking through the demo doesn't touch your Zendesk data or settings. Once you know the flow, repeat it in your own workspace.
This tutorial is filed under Zendesk. Related guides: How to Tag Someone in Zendesk Tickets, How to Turn Off Email Notifications on Zendesk and How To Use Zendesk. Last reviewed 05 Oct 2026.
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