Knowledge gaps
Every question the agent can't answer is a sign of missing knowledge, and often a buying question.
Open the report
Go to the agent's Knowledge → Knowledge gaps. Pick the last 7, 30 or 90 days. Questions are grouped by topic, most frequent first.
Fill a gap
- Click Add FAQ on a topic.
- LiveDemo drafts an answer from your existing knowledge. Anything it couldn't find is marked
[fill in: …]. - Replace every
[fill in: …], edit the rest and save it as an FAQ source.
The agent uses it from the next question on.
A weekly routine
- Open the report for the last 7 days.
- Fill the top 3 topics.
- If a topic is about a feature you don't have, tell the agent how to answer in the Extra system prompt (Persona), such as "We don't support X yet. Suggest Y."
- Share the list with product and marketing. It's real buyer demand.
Unanswered questions also appear per session in Conversation Insights.
Next: Personalized Demos
More in AI Demo Agent
- Create an AI Demo Agent: Create an AI Demo Agent that answers buyer questions from your knowledge, opens the right LiveDemo, qualifies visitors and books meetings.
- Persona: Set your AI Demo Agent's welcome message, starter questions and extra instructions so it sounds like your best sales rep.
- Voice & Avatar: Give your AI Demo Agent an ElevenLabs voice and an Anam or LemonSlice video avatar, or create an avatar from a photo.
- Demos, Theme & History: Pick which demos the AI Demo Agent can open, set its theme, and undo or revert changes with version history.
- Knowledge: Teach the AI Demo Agent from your whole website, documents, FAQs and sales calls, see exactly what it reads, and fill the gaps.
- Crawl Your Website: Crawl your marketing site, docs or help center into the AI Demo Agent's knowledge and keep it up to date automatically.
- Lead Capture: Ask visitors for their name and email before the chat, capture emails during the conversation, or identify logged-in users from your site.
- Qualification & Booking: Let the AI Demo Agent ask your qualification questions, decide who is qualified with your own rules, and book meetings inside the demo.
- Personalized Demos: Show every prospect a demo with their own company name, first name and logo, from an agent link or your website.
- Conversation Insights: Every AI Demo Agent conversation gets a summary, topics, buying intent, unanswered questions and an optional recap email to the visitor.
- Summary Emails: Email AI Demo Agent visitors a recap of their conversation automatically, from LiveDemo or your own SMTP server.
- Recap Page: Every AI Demo Agent session gets a private, shareable recap page that visitors forward to their team, and you see who opened it.
- Website Widget: Put the AI Demo Agent on your website as a chat bubble, email pill, smart search bar, button or inline iframe, with different behaviour per page.
- Page Rules: Show a different teaser, starter questions or auto-open per page, or hide the AI Demo Agent widget on pages like checkout.
- JavaScript API: Open, close and identify visitors in the AI Demo Agent widget from your own code, and listen to lead, demo and booking events.
- Webhooks & Slack: Send AI Demo Agent leads, qualified visitors, bookings and conversation summaries to Slack, Zapier or your own endpoint with signed webhooks.